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Sales & Customer Support Executive
Job Ref: JOB-2026-0007
Location: Klang, Selangor, Malaysia
Available Position: 1
Work Type: On-site
Contract: Full Time
Salary: (MYR)
$5500
to
$8000
/ Month
Overview
Join our client’s team as a Sales & Customer Support Executive, where you will play a critical role in managing high-priority breakdowns, service issues, and after-sales support for commercial vehicles. This role is ideal for a fast-thinking, decisive professional who thrives under pressure, has strong technical knowledge, and excels in coordinating with dealers, workshops, fleets, and internal teams to ensure quick resolutions and customer satisfaction.
Job Scope
- Act as the main point of contact for commercial vehicles breakdowns, complaints, and service issues from dealers, fleet owners, and corporate customers.
- Coordinate towing operations nationwide and ensure fast dispatch, follow-up, and reporting.
- Troubleshoot issues with workshops and technicians (mechanical, electrical, warranty-related).
- Serve as the critical link between dealers, workshops, QC, production, engineering, and management.
- Manage after-sales SLAs ensure timely responses, quick diagnosis, and fast case closure.
- Track case history, analyse recurring problems, and work with production/engineering teams on improvements.
- Support technical campaigns, recalls, field fixes, and major service activities.
- Prepare clear weekly reports for management on high-severity cases, downtime, root causes, and corrective actions.
- Build strong working relationships with dealers and fleet clients to restore confidence after issues occur.
Job Qualifications & Requirements
- Minimum 3–5 years of real experience in commercial vehicles (vans, trucks, school buses, heavy commercial vehicles).
- Strong understanding of mechanical & electrical systems for troubleshooting guidance.
- Able to multi-task and resolve client's breakdown situations involving buses, fleets, and corporate vehicles.
- Experience managing towing, roadside assistance, or breakdown coordination is a major advantage.
- Strong communication skills for handling dealers, fleets, workshops, and internal teams.
- Willing to travel to workshops, depots, dealers, and breakdown sites when needed.
Benefits
- Training provided
- Medical & Group PA insurance benefits
- Traveling allowance for outstation
- Performance bonus
- Telephone allowance
